The New Lingueo – Tidy, Clear and with Lesson Packages

After three years Lingueo, the Paris based language learning / teaching platform changed the look and feel of their website. If you have watched my interview with the founders on EDUKWEST you know that one of the main premises of the team is to keep it as simple and straight forward as possible.

The new page clearly stays true to that, in addition it offers some new features for students.

When you see the new site for the first time and if you are a heavy Skype user like I am you will immediately notice the nice play Lingueo did with main page, using the color and symbols of Skype. This is nice marketing to my mind as it makes a connection of the Lingueo service (something new) to Skype (something you know and trust).

The menu structure is clear and leads you through everything you might want to know prior to booking a lesson. But no matter what point you are looking at, the pricing table and sign up button are always on the right side. Hence if you “know enough” you don’t need to search for the sign up button or the pricing, you simply click on it. Again, nicely done marketing funnel.

Looking at the prices we can see that the entry level is still 10€ per hour although tutors are free to set a higher price.  New is the package offer, there are four packages available: 10, 30, 50 and 100h with 1, 4, 8 and 18h offered as discount. I won’t riff about the pricing as you all know my standpoint here but I think it is a good thing to have a unified discount method that is not attached to the individual pricing but on the number of hours purchased. Again, clear and easy.

Another change is that the number of active teachers has been cut drastically. Now, Lingueo officially has 65 teachers only, teaching 22 languages. This is due to a new quality strategy the Lingueo team wants to implement on the platform. This is rather difficult and the quality issue for teaching platforms has been widely discussed on this blog already.

All in all I think this is a really well executed face lift that definitely takes the service to a higher, more professional level. The package offers are thought through and an essential part of selling online lessons as I can confirm from my own career as online teacher.

Related Links:

  1. Arnaud Portanelli & Guillaume Le Dieu de Ville of Lingueo.com
  2. Guillaume Le Dieu de Ville, Arnaud Portanelli & Johann Querne of Lingueo
  3. Lingueo on Twitter
  4. Lingueo on Facebook

 

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  • chinamike

    Really excellent visual presentation. I wonder if these kind of platforms are going to define the low end of one-to-one language learning in marketplaces around the world?

    • http://kirstenwinkler.com KirstenWinkler

      I think this won't be the end. As soon as Livemocha, Busuu, Babbel etc will implement live teaching to their services it's going to get very tough for platforms to offer the lowest price.

      The only chance is to run to the hills :)

  • Michel Nizon

    I don't understand how a professional teacher in Europe can only charge 10 euros for one hour training, including V.A.T. and paying all his taxes and makes a living…This is not a sustainable proposal. It remembers me this old idioms: “If you pay peanuts, you get monkeys.”

    • http://kirstenwinkler.com KirstenWinkler

      I think one of the biggest problems / mistakes is to confuse tutors with professional language teachers. As you say, it is not possible to be a full time teacher for this price. And if you take a closer look at the “teachers” you will likely see that they only take this as a side income. Hence the message itself is wrong, it's not language learning with professional teachers, it's learning / exchanging with tutors.

      • http://www.edulang.com Michel Nizon

        You are right, the word teacher shouldn't be used, it is misleading learners, “on the internet nobody knows you're a dog”…

        • chinamike

          Unfortunately, while I agree with you both about the low wages, the amount of money you make should not define whether you are a teacher or not.

          And let's admit it– students don't care whether you are a professional– they only care if you are good.

          And again, while I do agree with you about the low wages, it is possible to be a full-time teacher at these prices IF you are working elsewhere full-time and use this service just for part-time work.

          I wish I could add more to this conversation.

          • http://www.edulang.com Michel Nizon

            @Chinamike

            What does it means to be good ? A qualified teacher with experience can't be replaced easily by a student or a taxi driver, can he ? (like a doctor…).

            Why extra working hours should be paid less than your normal rate with your full time job ?

            Shouldn't it be the opposite ?

            I would not accept myself this exploitation of new slave web labor and if I was a professional teacher I would fight actively against it.

          • chinamike

            In HIGHLY SCRIPTED settings one can probably replace a highly experienced teacher with a newly trained teacher and get comparable results over the SHORT TERM especially if the newly trained teacher is highly motivated and the setting is highly controlled.

            Some students can benefit for a short time from highly controlled settings.

            And should part-time work pay more than a full-time job? No. or Yes. or maybe. Just like all work part-time jobs are subject to the laws of supply and demand. Probably even more so.

            The paradox may actually be that in a global economy, teachers may have to become even more localized to ward off these challenges to their bottom line. Of course I've been making this argument for years, right Kirsten?

          • http://twitter.com/kaylxndr Kay Alexander

            As the boss is currently in Luxembourg I will answer for her ;) . Yes, you made that argument for years.

            The thing is this: how long will local be a safe harbor? With more and more people going online, the idea of pricing will adjust to what people see on a broader basis. If they know that they can get lessons online at price x, they will most likely take this as a basis for offline lessons + a bit for commuting etc.

            Like I said above, I think prices will develop over time and meet somewhere eventually. It won't be at the higher end of the scale, though.

          • chinamike

            Kay I understand your thinking. And I can’t offer any guarantees about how the future will come together. My crystal ball stop working about the time Kirsten started her blog so everything I now write is without the benefit of any mystical support :)

            But here are my reasons for teachers to stay local (and maybe postpone running for the hills).

            1. To be successful locally requires that you quickly become extremely knowledgeable (read expert) about the local market. According to my model this knowledge will steadily lead the teacher in the direction of specialization. Specialization is the trump card when it comes to fighting the generalist platforms that tout low prices. Of course not every student will require this specialization so a teacher needs to discover how to use their hard won “specialist knowledge” in general learning situations. To give you one example, Chinese students are generally poor at listening. I ALWAYS use this to my advantage.

            2. Local teachers will find it is much easier to use the single most powerful force in advertising- word of mouth advertising (W.O.M). Research shows that word of mouth is more persuasive than any other form of advertising. And not by small amounts but by EXTRAODINARY LARGE AMOUNTS. It behooves teachers to learn everything they can about W.O.M. advertising and its jujitsu like powers.

            3. Going local doesn't mean you should ignore on-line instruction. Usually what it means is that a teacher will add on-line instruction to the mix of services they offer. Flexibility is key. Online instruction can be combined with face to face instruction. Thanks to Kirsten for teaching me this!

            4. Make sure that you offer group classes. Any resistance on price can be countered by putting students together in groups. That means teachers need to become much better at harnessing the power of small groups. In fact, students (in China) often report more satisfaction studying in groups.

            5. And remember the old joke. Two hunters are running away from a lion. The first turns to the second and says, “we have to run faster or the lion will catch us.” The second, with a faint smile on his face, turns to the first and says, “I don’t need to outrun the lion, I only need to outrun you”.

            Finally, I apologize to all you local teachers for reveling these secrets. It is almost sacrilegious to do so but I wanted to staunch all his gloom and doom talk for now.

          • http://twitter.com/kaylxndr Kay Alexander

            How do you want to fight actively against it? By not teaching the student, hence not earning money? The only thing you can actively do is to define a niche for you and your teaching and set the rules.

            Run to the hills.

    • Katia S.

      You are right Michel! I am an online teacher living in France and, while I like the user-friendly presentation of this website, I am not working for this platform. I have joined similar platforms such as edufire, myngle and recently cafetalf but this one was not able to attract me yet. Actually, it is not only a matter of low fees but also the idea behind the platform. It seems to me more of a online “school” or para-scholastic company, such as offline Acadomia, rather than a marketplace. I've decided years ago to work as a freelance and I enjoy having as much freedom as possible on fees, didactics, materials, working hours in order to keep my teaching standards as high as possible. Let's see for the future!

      • Michel Nizon

        @Katia
        Yes this is the challenge for the coming years : Keep teaching standards as high as possible like you do or are we ready (as a community) to accept to lower standards and teachers wages for the hypothetical benefits of the few.

        • http://twitter.com/kaylxndr Kay Alexander

          If you are a teacher in South America, Africa, India etc your price does not necessarily define your standard of teaching. The question is if it is healthy as an European company to build your service on low rates in order to offer competitive prices or should the platforms adapt a minimum pricing.

          But in the end, prices will go down in Europe as prices will go up in the developing countries. Sooner or later we will all meet in the middle (or below it).

          • http://www.edulang.com Michel Nizon

            Prices can go up like you say in the developing countries without going down in Europe.

            This is a political choice achievable at a company level to meet the teacher needs and to increase every where their standard of living.

            Choosing a teacher on “the lower price” is a very dangerous bet for the student (what about the quality of education? ), the teacher who can't pay the bills and the company who has built a business on this assumption (look at their bottom line, they are all loosing hopefully a lot of money). Would you choose to bet your health on the same criteria, choosing the cheapest doctor? Education is the same.

            There is no such a price flexibility with services.

            Would you accept yourself a 75% pay cut to please your market?

            Please think twice!

          • chinamike

            Michel equating lower price with lesser quality is mistaken and will take you down a very slippery slope. Where does it end? Are the best teachers those that charge the highest prices?

            Take your example about doctors for example. I have been told by an American doctor in the know that many Chinese surgeons are better than their American counterparts (at 1/8 the price). Why? Because they do many, many more surgeries every month. Practice, in other words, makes perfect. I see no value in simply assuming a better pay package translates into better doctors or teachers.

  • http://www.edulang.com Michel Nizon

    At the end of the day qualified teachers will choose the plateform that meets their needs (see maslow hierarchy of needs theory).